Cool Keeper, a voluntary energy-saving
program offered by Rocky Mountain Power, is enjoying increasing
success. In order to facilitate the growth of this program,
we are implementing new procedures that will help customers
better understand how Cool Keeper works.
To ensure that customer questions are directed to the
right party and that service calls don't happen unnecessarily,
we are implementing the following procedures:
- Instructing participants to contact the Cool Keeper
customer service team with any questions about their
air conditioning unit's performance during activation.
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