Frequently Asked Questions

How does Cool Keeper work?

When you enroll in Cool Keeper, we'll connect a Web-programmable thermostat or Cool Keeper Digital Control Unit (DCU) to your central air conditioning unit. On selected weekdays during the summer, June through August, we'll automatically coordinate participating air conditioners to help manage the demand for electricity. There is no charge for signing up and installation of the Cool Keeper devices is free.

How often will the program be activated?

The Cool Keeper program typically operates on a few selected weekdays from 2 p.m. to 8 p.m. in June, July and August. The program is not activated on holidays or weekends.

Will my comfort level be affected during activation?

The air conditioning fan continues to circulate the cool air in your facility. Most customers report they do not notice the typical temperature change of approximately 1 to 3 degrees.

Who is eligible to participate?

Cool Keeper is available to Rocky Mountain Power residential and small business customers along the Wasatch Front with central air conditioning.

What if for some reason I don't want my air conditioner controlled on a day when the Company is managing loads under the program?

Call the program at 1-800-357-9214 and ask to be removed from that day's control event. You are allowed up to two such requests per season (June 1 through August 31) before being removed from the program for non-participation.

How does Cool Keeper benefit my community?

Utah customers use more electricity during the summer season than at other times of the year. As the area grows and more new and existing customers install central air conditioners, demand for electricity reaches higher and higher peaks in the summer. Participating in Cool Keeper is a way for you to more efficiently use the electric infrastructure.

How does the annual bill credit work?

Business customers who choose the thermostat will not receive a thank-you credit, but can save up to 15 percent on their heating and cooling costs.* Business customers who choose the Cool Keeper DCU will receive an annual thank-you credit per unit on their Rocky Mountain Power bill each fall. A partial credit is applied when enrollment begins after the start of the cooling season (June 1) as follows: Sign up for Cool Keeper before July 1, the bill credit is $15; before August 1, the bill credit is $10; and before September 1, the bill credit is $5. Participants who enroll after September 1 will receive the full $20 credit in the following year. Small commercial participants with air conditioning units between 65,000 and 90,000 btu/hr may be eligible for the $40 bill credit. This credit would be double the standard monthly bill credit.

* U.S. Department of Energy

Can I cancel?

While more than 98 percent of the program participants are satisfied, if you become dissatisfied, you can ask to leave the program at no cost. However, either the Cool Keeper thermostat will be removed, or, for those with DCUs, you will no longer be eligible to receive the bill credit.

About your thermostat installation

Do I need to be at my facility when the Web-programmable thermostat is installed?: Yes. Our technicians will install the thermostat inside your facility. You must first call to schedule an appointment, then be available to allow our technician entry to your facility and to sign the service order guaranteeing your satisfaction with his work.
How long will the installation take?: Installation of the new thermostat and removal of your old thermostat will take approximately an hour. However, our technician will spend as much time as needed, helping you program your new thermostat, and answering any questions you may have about its operation or the Cool Keeper program.
When will the thermostat be installed?: Generally, installation takes place within one month of your enrollment.
What if there's a problem?: If you have a question about your installation or about the program, just call us toll-free at 1-800-357-9214, Monday through Friday, 9 a.m. to 7 p.m. for prompt customer service and technical assistance.

About your Cool Keeper Digital Cycling Unit (DCU) installation

What is a Cool Keeper DCU?: The Cool Keeper DCU is a device that is connected to your exterior air conditioning unit. It receives a signal from Rocky Mountain Power to turn your air conditioning compressor off for a few minutes each half hour during selected weekday summer afternoons. This helps manage electricity demand during times of peak usage.
Do I need to be available when the Cool Keeper DCU is installed?: The DCU will be installed near your outside air conditioning unit, so it is not necessary for you to be available at the time. Just be sure your outdoor air conditioning unit and electrical safety box are accessible to our technicians.